Home Dog Boarding – Wigan, Greater Manchester
This policy outlines the procedures followed in the event of:
The death of a boarded dog
The escape of a boarded dog
Our priority is to:
Act immediately
Protect animal welfare
Minimise risk
Communicate transparently
Comply with licensing regulations
Pet Getaway maintains preventative controls including:
Fully enclosed secure garden
Locked gates
Controlled entry and exit procedures
Lead attachment before door opening
Supervised outdoor time
Behavioural assessment prior to boarding
Prevention is always the first defence.
If a dog escapes:
Secure all other dogs immediately
Attempt immediate visual tracking
Use recall techniques calmly
Do not chase (to avoid panic flight response)
Notify household members to assist
If not immediately located:
Contact owner immediately
Contact local dog warden
Notify local vets
Notify microchip database (if needed)
Conduct structured local search
Search areas prioritised:
Immediate street area
Nearby parks
Known walking routes
If a dog poses potential risk:
Police may be contacted
Public warnings issued if necessary
Safety of the public and animal is prioritised.
Following recovery:
Incident recorded
Root cause reviewed
Preventative measures reassessed
Licensing authority notified if required
Full transparency maintained.
In the rare and distressing event of a dog’s death:
Check for signs of life immediately
Contact emergency veterinary service
Follow veterinary instruction
Contact owner as soon as possible
Preserve dignity of the animal
We handle such situations with sensitivity and professionalism.
Where required:
Dog transported to veterinary practice
Cause of death assessed
Documentation obtained
Owners will be informed of findings promptly.
We will:
Contact the owner immediately
Provide clear factual information
Offer compassionate support
Follow owner instructions regarding aftercare
We understand the emotional impact of such an event.
Following any death:
Incident fully documented
Internal review conducted
Licensing authority informed where required
Insurance provider notified if applicable
Procedures reviewed to prevent recurrence (where relevant).
Pet Getaway takes all reasonable care to ensure safety and welfare.
However, we cannot accept liability for:
Undiagnosed medical conditions
Sudden natural causes
Pre-existing health issues not disclosed
Nothing in this policy excludes liability for proven negligence.
This policy exists to ensure:
Rapid response
Responsible communication
Legal compliance
Emotional professionalism
Structured risk management
While these events are rare, preparedness is essential.