You can view the full individual policies by clicking each link
Extreme Weather Policy –We operate a structured extreme weather policy. Walks and routines are adapted during heatwaves, storms, snow or severe weather warnings to ensure your dog’s safety at all times.
Behaviour Policy – All dogs must attend a structured Meet & Greet before boarding. We assess temperament, compatibility, and behaviour to ensure a safe, calm home environment for every dog in our care.
Feeding Policy – We ask owners to provide their dog’s usual food to maintain consistency. Dogs are always fed separately and supervised to ensure a calm, stress-free environment.
Exercise & Enrichment Policy – Dogs enjoy supervised garden play, enrichment activities, and structured walks where appropriate. We balance activity with calm rest periods to maintain a relaxed home environment.
Bitch in Season Policy – This policy ensures the safety, welfare, and controlled management of all dogs in our care where a female dog (bitch) may enter or be in season (oestrus). Due to the nature of home dog boarding and mixed household environments, special precautions are required.
Unneutered Dog Policy – This policy outlines how Pet Getaway manages unneutered male and female dogs within a home boarding environment. As a licensed home dog boarding provider, we prioritise safety, welfare, and controlled group dynamics.
Cleaning indoors and out Policy – Our home and garden are cleaned and disinfected daily using pet-safe products. Feeding areas are sanitised after every meal and waste is removed from the garden throughout the day to maintain a safe, hygienic environment.
Transportation Policy – Dogs are only transported when necessary, such as for veterinary care. We use secure, ventilated crates or restraints and never leave dogs unattended in vehicles.
Monitoring Animals Health Policy – All dogs are monitored daily for appetite, behaviour, mobility and general wellbeing. Any concerns are recorded and communicated promptly. Your dog’s health is continuously observed throughout their stay.
Policy on Cats on Premises – We have resident cats in the home. All dogs are assessed for prey drive and compatibility during their Meet & Greet. Dogs showing strong chase behaviour will not be accepted for boarding.
Death or Escaped Animal Policy – We operate structured emergency procedures in the unlikely event of escape or medical crisis. Safety, rapid response, and transparent communication are always prioritised.
Emergency Evacuation of Animals Policy – We maintain written emergency evacuation procedures, accessible leads near exits, and clear escape routes to ensure dogs can be safely evacuated in the event of fire or emergency.
Infection Control Policy – All dogs must provide up-to-date vaccination records. We operate a structured infection control policy including daily health monitoring, isolation capability, and enhanced cleaning procedures.
Puppy Policy – Pet Getaway does not accept puppies under six months of age for boarding. This policy is in place to ensure that puppies are developmentally ready for a boarding environment and able to cope safely with the presence of other dogs.
Emergency Veterinary Procedure – This procedure outlines the actions taken by Pet Getaway if a dog requires urgent veterinary treatment while in our care during a walk or transport.